If the user is a consumer, he or she also has a legal right of revocation against Homelike (see link for revocation notification). In the booking process and at the time of booking, the user concludes a contract with Homelike for the provision of services within the meaning of these T&Cs for a fee. However, by concluding the contract between the Provider and the Customer, these services have already been provided in full at the request of the user, i.e. the contract has been performed in full and, as such, the right of revocation has expired. In general, the right of revocation then applies to Homelike in accordance with the following point 14.2. However, this has already expired. This also applies to service packages purchased by a consumer, where the contract is generally not performed in full in this case.
The following describes the cancellation instructions for the various user scenarios:
Withdrawl as Provider (Comsumer)
Download as PDF
I. Your right of revocation against the Homelike Internet GmbH:
You have agreed to an immediate commencement of the performance of Homelike’s
services and confirmed your knowledge that you will lose any right of revocation you may be
entitled to upon complete performance of the contract by Homelike. As Homelike has
successfully arranged the accommodation you have offered, the contract has been fulfilled
and your right of withdrawal has expired.
II. Instructions on withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day. To exercise the right of
withdrawal, you must inform us (Homelike Internet GmbH , Hansaring 97, 50670 Köln, Tel.:
+49 221 988 611 88, Email: support@thehomelike.com) of your decision to withdraw from
this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may
use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal
deadline, it is sufficient for you to send your communication concerning your exercise of the
right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you
shall pay us an amount which is in proportion to what has been provided until you have
communicated us your withdrawal from this contract, in comparison with the full coverage
of the contract.
III. Withdrawal form:
Download withdrawal form
Withdrawl as customer (Consumer – Service fee)
Download as PDF
I. Your right of revocation against the Homelike Internet GmbH regarding the
service fee:
(Please note that you may also have a right of withdrawal from the provider of the accommodation you have
booked. You will be instructed separately by the provider about this.)
You have requested that the service be started during the withdrawal period by making use
of it.
II. Instructions on withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day. To exercise the right of
withdrawal, you must inform us (Homelike Internet GmbH , Hansaring 97, 50670 Köln, Tel.:
+49 221 988 611 88, Email: support@thehomelike.com) of your decision to withdraw from
this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may
use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal
deadline, it is sufficient for you to send your communication concerning your exercise of the
right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you
shall pay us an amount which is in proportion to what has been provided until you have
communicated us your withdrawal from this contract, in comparison with the full coverage
of the contract.
III. Withdrawal form:
Download withdrawal form
Withdrawl as customer (Consumer – Service fee)
Download as PDF
I. Your right of revocation against the Homelike Internet GmbH regarding the
booked service package
(Please note that you may also have a right of withdrawal from the provider of the accommodation you have
booked. You will be instructed separately by the provider about this.)
You have requested that the service be started during the withdrawal period by making use
of it.
II. Instructions on withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day. To exercise the right of
withdrawal, you must inform us (Homelike Internet GmbH , Hansaring 97, 50670 Köln, Tel.:
+49 221 988 611 88, Email: support@thehomelike.com) of your decision to withdraw from
this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may
use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal
deadline, it is sufficient for you to send your communication concerning your exercise of the
right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you
shall pay us an amount which is in proportion to what has been provided until you have
communicated us your withdrawal from this contract, in comparison with the full coverage
of the contract.
III. Withdrawal form:
Download withdrawal form
