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Customer Care Manager (f/m/d) France

Full time, Cologne/remote, Customer Success

About us:

We are Homelike, a young and dynamic prop-tech start-up and the largest furnished apartment platform in Europe. Homelike leverages cutting edge technology to provide a best-in-class booking experience for travelers seeking high-quality accommodation for 30 nights or more. With over 85,000+ high-quality apartments in 450+ cities, Homelike offers one of the largest portfolios of furnished apartments for travelers in Europe and we are expanding continuously into new countries.

We’ve raised over $20M from leading VCs such as Spark Capital and Cherry Ventures. Our business has seen double digit growth in 2021 due to the increase of people looking to relocate and work remotely. We have offices in Barcelona, London, Paris and Cologne and were recently voted by Tech5 as one of the β€œhottest start-ups” in Germany!


We are currently looking for an empathetic and problem-solving new colleague joining our Customer Care Team. If you would like to be part of our success story by contributing to the happiness of our customers, we are happy to get in touch with you!


How you are part of our success story:

  • You will find independent solutions for all problems that arise with our customers and you will support them with words and deeds
  • You will be in direct contact with our existing and new customers
  • You take care of all complaints from our customers
  • You are responsible for our international customer concerns
  • You are the contact person for national and international customers following the booking process (by telephone and e-mail)

What you need to convince us:

  • You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
  • Independence, strong communication skills and willingness to take on responsibility are your distinguishing features
  • You have gained professional experience in customer service, after sales or a similar position
  • You speak fluent English and French, ideally also German

What you can expect from your Homelike journey:

  • Be Entrepreneurial: You can have a huge impact on our product and help disrupt a high growth 160bn mid-term rental market while bringing in your own ideas
  • International Environment: Work together with a highly motivated, international Talent Team from 3 different offices and +25 different nationalities
  • Growth & Responsibility: We support your personal development & reaching your career goals in a flat hierarchy surrounding
  • Flexible Working: We offer a modern working environment with trusted working hours and a flexible working remote policy allowing you to work from home/remote or from our wonderful office location in the center of Cologne
  • Relocation: We offer support for our international talents in relocation, visa & work permit costs & questions

Sounds great? It is! So what are you waiting for?

Why are especially YOU a good fit for Homelike?

We are no fans of long cover letters, so please send us your answer to this question, your CV as well as your possible starting date & your salary expectations to career@thehomelike.com

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Your contact: Lea FrΓΆning

What are you waiting for? Apply now!

Please send your CV, cover letter (optional) as well as any other documents to career@thehomelike.com