We are currently looking for an empathetic and problem-solving new colleague joining our Customer Care Team. If you would like to be part of our success story by contributing to the happiness of our customers, we are happy to get in touch with you!
How you are part of our success story:
- You find solutions for customer problems that arise and you will support them through the journey
- You support both tenants and landlords
- You are the contact person for national and international customers following the booking process by telephone and email
- You are a cross-team collaborator and ensure that we all work together to help customers reach their goals
- You escalate customer feedback and suggestions in order to improve the customer experience
What you need to convince us:
- You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
- Independence, strong communication skills and willingness to take on responsibility are your distinguishing features
- Ideally, you have professional experience in customer service, after sales or a similar position
- You speak fluent English, any additional languages (German, Spanish, French, Italian, Portuguese) are a plus
What you can expect from your Homelike journey:
- Be Entrepreneurial: You can have a huge impact on our product and help disrupt a high growth 231bn mid-term rental market while bringing in your own ideas
- International Environment: You can expect a highly motivated, international Talent Team from 4 different offices and 20+ different nationalities
- Growth & Responsibility: We support your personal development & reaching your career goals with internal mentoring trainings and a flat hierarchy
- Flexible Working: We give you the freedom to work from home as well as to have the possibility to work from one of our wonderful offices, balancing flexibility with human connection
- Work from Anywhere: You are allowed to work up to 8 weeks per calendar year from anywhere
- Company & Team Events: We offer a budget for regular team events and organize big company parties to have fun and catch up with your teammates outside work
- 30 Paid Vacation Days: You can enjoy 30 holidays each year for a great work-life-balance
- Sustainability Guild: We are committed to minimize the environmental impact wherever possible by raising awareness internally, exchanging and learning about sustainable practices
Sounds great? It is! So what are you waiting for? Apply here: https://homelike.jobs.personio.de/job/1248452?language=en&display=en#apply
In case you are experiencing problems with the document upload, send us your CV as well as your possible starting date & your salary expectations to career@thehomelike.com.
