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Working Student Customer Care – DACH (f/m/d)

Internship / Working student, Cologne/remote, Customer Success

About us:

We are Homelike, a young, dynamic and growing start-up and the largest furnished apartment platform in Europe. Homelike leverages cutting edge technology to provide a best-in-class booking experience for travelers seeking high-quality accommodation for 30 nights or more. With over 100,000+ high-quality apartments in 450+ cities, Homelike offers the largest portfolio of furnished apartments for travelers in Europe and the US.

We’ve raised over +$20M from leading VCs such as Spark Capital and Cherry Ventures. Our business has seen double digit growth in 2021 due to the increase of people looking to relocate and work remotely. We have offices in Barcelona, London, Paris and Cologne and were recently voted by Tech5 as one of the β€œhottest start-ups” in Germany!


We are currently looking for an empathetic and problem-solving working student to join our Customer Care Team. If you would like to be part of our success story by contributing to the happiness of our customers, we are happy to get in touch with you!

How you are part of our success story:

  • You will find solutions for customer problems that arise and you will support them through the journey
  • You will support both tenants and landlords
  • You are the contact person for national and international customers following the booking process by telephone and email
  • You are a cross-team collaborator and will ensure that we all work together to help customers reach their goals
  • You escalate customer feedback and suggestions in order to improve the customer experience

What you need to convince us:

  • You are a registered student at a German university
  • You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
  • Independence, strong communication skills and willingness to take on responsibility are your distinguishing features
  • You speak fluent English and German

What you can expect from your Homelike journey:

  • Be Entrepreneurial: You can have a huge impact on our product and help disrupt a high growth 231bn mid-term rental market while bringing in your own ideas
  • International Environment: You can expect a highly motivated, international Talent Team from 4 different offices and 20+ different nationalities
  • Growth & Responsibility: We support your personal development & reaching your career goals with internal mentoring trainings and a flat hierarchy
  • Flexible Working: We give you the freedom to work from home as well as to have the possibility to work from one of our wonderful offices, balancing flexibility with human connection
  • Company & Team Events: We offer a budget for regular team events and organize big company parties to have fun and catch up with your teammates outside work
  • Sustainability Guild: We are committed to minimize the environmental impact wherever possible by raising awareness internally, exchanging and learning about sustainable practices

Sounds great? It is! So what are you waiting for?

Please send us your CV as well as your possible starting date & your salary expectations to career@thehomelike.com

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Your contact: Lea FrΓΆning

What are you waiting for? Apply now!

Please send your CV, cover letter (optional) as well as any other documents to career@thehomelike.com