HOMELIKE INTERNET GmbH
50670 Cologne, Germany
Managing Directors: Christoph Kasper, Ioannis Papadopoulos, Philipp Morawietz
Amtsgericht Köln, HRB 83441
USt. ID: DE 298 593 148
Contact our customer service:
Phone number: +49 221 988 611 88
Fax number: +49 221 64 30 64 79
The platform of the EU Commission for online dispute resolution: https://www.ec.europa.eu/consumers/odr
Homelike Internet GmbH does not participate in dispute resolution proceedings before a consumer arbitration board.
Last Updated: [09/30/2021].
Welcome to Homelike! The protection and confidentiality of your information, and your privacy, are very important to us.
We collect two types of information from Users of our Platform: “Personal Information,” which is information that you provide that can be used to identify you (such as your name, email address, etc.), and “Aggregate Information,” which is information that cannot be used to identify you (such as frequency of visits to the Site, browser type, etc.).
We collect Personal Information that you voluntarily provide to us when you use our Platform. For example, you may provide us with your contact information such as your email address, first name and last name, phone number, company name, or other Personal Information when you choose to submit such information to us through email, an online form, or other method (such as contacting us through our “Support” Site feature).
If you link your account on the Platform to your account on a third-party website, such as a social media website, we may receive Personal Information about you from your account with such third-party website.
When you use our Platform we automatically receive and collect information about you and your device. This information includes the following:
If you apply for a position with us through our “jobs” page, we will collect your application information and may use it to evaluate your candidacy.
If you opt-in, we may contact you at the mobile number that you provide to us by way or direct dial calls, autodialed and prerecorded message calls, and automated text messages to send you information about booking and reservation confirmations and updates, receipts, technical notices, updates, security alerts, and support and administrative messages. If you no longer want to receive text message from us, reply STOP (or as otherwise instructed) to the text message. You may also opt-out of receiving text messages from us through your account settings.
Some links on our Platform may redirect you to third-party websites that we do not operate, which may include social media features, such as LinkedIn buttons or links. The privacy practices of those websites will be governed by their own policies. We make no representation or warranty as to the privacy practices or policies of any third parties, including the providers of third-party applications. If you are submitting information to any such third-party through our Platform, you should review and understand that party’s applicable policies, including their privacy policies, before providing your information to the third-party.
Aggregate Information is information that does not identify you. Aggregate Information may be collected when you use our Platform, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.
Like most websites, our Site and Platform use “cookies.” Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to help us identify you when you come to our Platform. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you may be unable to use those aspects of our Platform that require registration in order to participate. You can learn more about cookies and how they work at allaboutcookies.org. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our Platform. You can opt-out from third-party cookies that are used for advertising purposes on the NAI website.
We may also participate in interest-based advertising using similar technology to cookies and analytics. This means that you may see advertising on our Sites tailored to how you browse or shop, or you may see advertising for Homelike and its services and accommodations on other websites based on your browsing behavior across websites. Some websites where we may advertise belong to ad networks that use your web browsing history to choose which ads to display on their network websites; these ads include advertising for Homelike and its Sites, but no Personal Information about you is shared with those third party ad networks. Other websites where you see our ads, such as Facebook, may use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you. Some internet browsers, websites such as Facebook and mobile devices offer opt-outs for interest-based advertising. Please refer to the website that you are visiting, your browser and/or your device settings for additional information.
You can opt-out of receiving interest-based ads from third parties who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website (http://www.networkadvertising.org/choices/) and DAA website (http://www.aboutads.info/choices/).
Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser.
In general, we collect information and Personal Information from you so that we can provide our Platform, operate our business, and provide information that you request from us. This includes the following uses and purposes: Provide, operate, improve, maintain, and protect our Platform.
We may use your information, including your Personal Information, as necessary to complete bookings and reservations.
Like most companies, we share information, including Personal Information, in certain circumstances with our affiliate companies and with third parties through operation of our Platform and our business. Below we explain when that happens. Note that we do not rent or sell your Personal Information.
If you submit a booking request, your account information, including some of your Personal Information, is shared with the accommodation provider. Your account information is not shared with other Users or the public in such situations.
Your contact details (such as your name, email address, and, where applicable, telephone number) are only exchanged with other Users once a binding booking or reservation has been made with that User.
If you use any chat or communication function on our Platform, your account information, including some of your Personal Information, and the message content that you enter will be shared with User(s) that you communicate with.
We prohibit Users from using Personal Information obtained through the Platform for any purposes other than contractual communication regarding accommodations, but we cannot and do not take responsibility for Users’ use of any information, including Personal Information, that they obtain through the Platform. Keep in mind that Users that you communicate with may, in some cases, be able to save that content or copy it outside of our Platform, so do not send messages or share content that you would not want another User to save or share.
We may transfer Personal Information to third parties for the purpose of providing the Platform or operating our business. For example, we may transfer your Personal Information to third-party service providers to assist with providing the Platform and other services, and to communicate with you about current or future offerings.
We may also transfer your Personal Information to third parties under the following circumstances: (i) to comply with a legal requirement, law, subpoena, judicial proceeding, court order, governmental request, or legal process; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, asset sale, financing, reorganization, liquidation or dissolution of Homelike; (iv) when we believe it is necessary to protect the rights, property, or safety of Homelike or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of Homelike.
You can view, modify, and delete most of the Personal Information in your User account at any time. You can also delete your User account. If you would like to modify or access additional information that is not available through the Platform, please contact us at email@example.com. We may ask you to verify your identify or provide additional information before we act on your request. We may reject or deny requests for certain reasons, such as when we believe a request is fraudulent. In some cases, we may not be able to delete some or all of your Personal Information, such as, for example, if you have a booking, or if we are required to retain such information to comply with our record-keeping obligations.
If you no longer wish to receive our marketing and promotional communications, you may opt-out or unsubscribe by following the instructions included in each communication.
We take the security of your Personal Information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us. Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your Personal Information.
Our Platform are not intended to be used by children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 in connection with the Platform.