A Day in the Life of Nadine Augsburger: Balancing Work, Nature, and Customer Care Excellence

1 December 2023
Culture, Homelike

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Hey there, Homelike community! Today, we’re delving into the daily rhythm of one of our incredible team members, Nadine Augsburger, a Senior Customer Care Manager based in the picturesque town of Biarritz, France. Join us as we uncover the magic behind her morning routine, the challenges she navigates, and the blissful balance she maintains between work and play.

📍 Introduction to Nadine’s World

“Hi Valeria, thank you for inviting me to this interview.” This is where our conversation with Nadine begins, offering us a glimpse into the intriguing world of a Homelike Senior Customer Care Manager. As we embark on this journey, Nadine shares her experiences and insights, allowing us to connect with her both personally and professionally.

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🌅 Morning Rituals: A Walk in the Forest

Nadine starts her day with a purposeful routine, understanding the demands of customer care. In her own words, “Every morning, I’m going to the forest.” This isn’t just a stroll; it’s a moment of calmness, concentration, and a breath of fresh air. Regardless of weather, Nadine immerses herself in nature, ensuring a positive tone for the day ahead.

💼 A Glimpse into the Workday

Returning from the forest, Nadine tackles the dynamic world of customer care. With a mix of urgency and coordination, she navigates through requests, reaching out to colleagues for collaboration. The afternoons bring a shift to daily tasks, from financial matters to contributing to the customer care library.

🚀 The Joys and Challenges of Customer Care

“I really like the flexibility that we have,” Nadine shares. Managing cases independently brings a sense of ownership and responsibility. Yet, challenges arise in coordinating diverse expectations from landlords and tenants. The blend of liberty and responsibility is what makes her role fulfilling.

🌈 Balancing Act Beyond the Desk

Outside the office, Nadine thrives in outdoor activities, taking full advantage of Biarritz’s scenic beauty. From surfing on famous beaches to horse riding in the nearby forest, her evenings are a celebration of nature. Homelike’s remote work option empowers her to live in this idyllic location seamlessly.

🌟 A Positive Note to Sign Off

As our conversation concludes, Nadine emphasizes the importance of maintaining a work-life balance. Acknowledging the role’s demands, she encourages everyone to prioritize self-care, ensuring both body and mind are ready for the challenges of a dynamic customer care position.

👏 A Big Thank You from Homelike

We extend our gratitude to Nadine for sharing her story, offering a peek into the life of a Homelike team member. Stay tuned for more insights into the incredible individuals shaping the Homelike experience. Until next time, thank you for being a part of our journey!